Sweet Cones Terms & Conditions
Dotties Events will ensure that your order and any payment information you provide is kept private and confidential. We do not retain any customer information for purposes other than to confirm your order and despatch the products, although we may use it to inform you on occasions about any special promotions/offers that may be of interest, We will not however pass any information to a third party.
Goods will usually be dispatched within 2 working days of receiving your order and will be sent using the delivery option you choose on our website, we cannot however, be held responsible for any late deliveries or loss of goods, however in the case of ‘lost in transit’ goods we will be responsible for replacing your goods or providing a full refund if you prefer.
The prices you see on our website will be the prices you pay at the time of your purchase. All prices however are subject to change without notice and may be adjusted to reflect the increase in cost of manufacturing such products, you will be notified of any such changes.
We use both Royal Mail and couriers to deliver your goods and quote their expected delivery times on our delivery page. We strongly advise that you don't leave it until last minute to place orders, especially as most of our orders received are required specifically for a child's birthday party, and although we offer a next day service, cannot be held responsible for a third party company failing to deliver in time for your party for whatever reason. In view of this, we would advise that if ordering next day delivery for a child’s party, that you place your order by 1pm latest on the Wednesday prior to the weekend your goods are required, which would allow an extra days grace should any unforeseen problems arise, as we are unable to make any claims against our courier for late deliveries and as a result cannot refund the total value, but will happily refund the cost of the goods less delivery.
Leaving Parcels Unattended
Whilst we can pass on your comments to the courier to leave your parcel in a safe place, we prefer to get a signature, as this ensures to us that you have received your order. If however you do choose to ask the courier to leave your parcel somewhere (e.g. in the garden shed) you do so at your own risk, as Dotties Events are unable to accept any liability for missing parcels as a result of requesting they be left unattended.
Payment And Security
Payment for goods purchased on this site are processed by ???Sage Pay, we use Sage Pay to collect/process transaction information’ and you can view their security policy at http://www.sagepay.com/security_policy ??. so you can rest assured your online experience will be safe and secure.
You also have the option to use Pay Pal on the website, who also use cutting edge encryption technology to protect your card details. You can also place an order on this website with the knowledge that when you register/log in on this site, all your personal details are kept safe, as this is a trusted and secure site which uses SSL encryption for your privacy and safety.
Returns and Cancellations
If you are unhappy with your purchase for whatever reason, then please notify us and return within 10 days of receipt in the original packaging and condition you received it in. We will happily provide a full refund, less the postage costs.
Please return to: 4 Roundhill Link, Clifton Moor, YORK, YO30 4UN
If you decide to cancel your order, please notify us as soon as possible, as once goods have been dispatched, we are unable to refund any delivery cost's incurred.